Job Description

Overview 

A stylist-in-training at Supercuts is a temporary 90-day position designed to integrate an unlicensed, future stylist into the salon workplace and to help them learn the business. It is the stylist-in-training’s responsibility to deliver exceptional customer service and to communicate effectively with management, customers, and co-workers. Specifically, the stylist-in-training’s job duties include: 

  • Market and grow the business 
  • Observe other stylists/managers at work and ask relevant questions 
  • Provide exceptional customer service 
  • Control expenses 
  • Promote and sell services and retail products 
  • Answer telephones, stock and dust shelves, and sweep hair 
  • Complete all other duties as assigned by manager 

 

The stylist-in-training may be eligible for a promotion to the stylist position once they receive their license. A promotion to stylist is not automatically guaranteed. The stylist-in-training must apply for the stylist position to be considered for promotion. To be considered for the promotion, the stylist-in-training must: 1) possess a valid appropriate license in his/her applicable state of employment; 2) have the ability to perform the duties of the license requirements that their state allows, including, but not limited to: cutting, styling, coloring, providing wax treatments, and washing and perming hair with or without an accommodation; and 3) demonstrate that they practice Regis values of honesty, accountability, integrity, and respect. 

  

Salons that are part of the Regis Family of brands use Opensalon, our proprietary, online traffic-driving platform. 

 

Responsibilities 

Market and Grow the Business: 

  • Promote and sell services and products, including recommending and selling additional services and/or retail products which will enhance and improve the customer’s image and/or contribute to the customer’s satisfaction with services performed 
  • Clearly convey a complete understanding of pricing for available services 
  • Coordinate Promotional Sales displays as directed by the company using ShopTalk 
  • Responsible for sales to walk-in retail customers 

Provide Exceptional Customer Service: 

  • Understand the needs of the customer, greet each customer professionally by name, escort all clients through the salon, give salon tour when necessary 
  • Estimate wait times for scheduled and unscheduled appointments 
  • Answer the telephone promptly and professionally 
  • Handle general complaints and refer customer service issues to the manager 

Manage and Control Expenses: 

  • Follow weekly salon schedules as directed by Salon Manager 
  • Correctly charge for services rendered and products purchased, including proper discounting according to Company policy 
  • Safeguard company assets by adhering to company policies and procedures 

Complete Required Administrative Tasks/Compliance: 

  • Perform a variety of tasks related to assisting salon operations, including but not limited to: answering telephones, stocking shelves, sweeping hair and other duties as assigned by manager 
  • Communicate effectively with management, customers and co-workers in a professional and courteous manner 
  • Maintain and uphold safety standards by identifying and correcting conditions that affect salon safety 
  • Attend work timely and consistently, including attending mandatory staff meetings, training sessions or as otherwise required by management 
  • Adhere to all corporate policies, procedures and work rules 
  • Handle all POS transactions including opening and closing the register 

 

Qualifications 

  • Must graduate from an accredited cosmetology school and obtain the necessary license(s) to perform salon services within or before 90 days of hire-date 
  • Ability to work in a dynamic salon environment 
  • Good time management skills, good judgment, and the ability to multi-task 
  • Well-developed interpersonal skills to communicate in a professional and courteous manner with customers, co-workers, and management 
  • Computer knowledge including but not limited to point-of-sale systems and data entry 
  • Ability to work a flexible schedule including nights and weekends 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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